Duration of employment
Job Location
Tầng 22, tòa nhà Flemington, 182 Lê Đại Hành, P.15, Q11, TP. HCM
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Date posted

Position: Customer Success Executive

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Customer Success Executive
About us
  • – Established in 2016, FireGroup Technology JSC is a tech company that specializes in web-app solutions for running the business on e-commerce platforms. FireGroup has now become the leading web-app provider, especially on both Shopify and AliExpress platforms.
  • – Our mission is to solve challenges & problems in the global E-commerce market by using technologies. We are looking for new members who dare to think big and grow bigger.
  • – Handle with high priority, difficult, and complicated complaint tickets
  • – Own overall relationship with key/major clients or those with whom we have significant future potential if we take the right actions which include: increasing adoption, ensuring retention, helping customers maximise the value with absolute knowledge of the products
  • – Be the customer’s first point of contact. You are their advocate and and work directly with our Product team to help to improve our products (feature requests, improvements, bugs)
  • – Work with clients via online channels, email, phone calls, and live chat to build Customer Success Plans, establish critical goals, and identify opportunities for growth and up-sell/cross-sell customers to higher plan/another product.
  • – Measure and monitor customers achievement of critical and key performance indicators
  • – Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review health metrics
  • – Contribute to building an online help center – including writing, producing short videos, and other content formats in English
  • – Provide feedback on the efficiency of the customer success process, and create/improve/deliver training when needed.
  • – An enthusiastic, energetic, sales-oriented, and proactive person who works well in a fast-paced, dynamic team environment.
  • – Tech-savvy and eager to learn about technology products
  • – Educated to degree level or equivalent
  • – Experience selling/communicating functionality and how this functionality adds value to organizations.
  • – Experience onboarding customer organizations and maintaining those relationships throughout the customer lifecycle, customer-service experience is a plus
  • – At least 1 years of working experience in the sale field
  • – Experienced in monitoring a small workgroup
  • – English is a must (Fluent in English, IELTS 6.0 or an equivalent certificate)
  • – Have knowledge about e-commerce and B2B is a plus
  • – Have background in accounting, finance, purchasing, orders is a plus.
  • – Interpersonal, and listening skills
  • – Strong written/verbal communication skills
  • – Data collection and ordering
  • – Stress tolerance
  • – Able to work during weekends and holidays
  • – Working hours are from 14:00 to 23:00
  • – Have the opportunity to work with overseas clients
  • – Join the dynamic, young, and friendly product team
  • – Have a stable career path
  • – Attractive salary, based on skill and experience
  • – 13-month bonus program
  • – Additional bonus performance-based bonus
  • – Regular technical & soft skill training
  • – Providing Free coffee, tea, candy.
  • – Happy events: kick-off, birthday, Moon party
  • – Technical seminar in the company
  • – Support for all sports activities: Football, badminton,…
  • – Yearly company trip
  • – Salary raises or bonus by work performance per 12 months
  • – Premium PIT insurance package
  • – Premium annual health checkup package
  • – All insurances according to Vietnamese Labor law
  • – Please send us your wonderful resume to careers@firegroup.io
  • – Should you need any further information, kindly please contact us via (+84)28 2229 9989
  • – Visit FireGroup’s website to know more about our life, culture: https://firegroup.io/