Employment Type
Customer Service
Duration of employment
Part-time

Position: Customer Success (Freelance, Remote)

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Position
Customer Success (Freelance, Remote)
About us
  • – Established in 2016, FireGroup Technology JSC is a tech company that specializes in web-app solutions for running the business on e-commerce platforms. FireGroup has now become the leading web-app provider, especially on both Shopify and AliExpress platforms.
  • – Our mission is to solve challenges & problems in the global E-commerce market by using technologies. We are looking for new members who dare to think big and grow bigger.
  • – Software as a service (SaaS) remains the largest market segment in the warp-speed digital transformation and is forecast to grow to $104.7 billion in 2020. FireApps would be honored to be a top-choice list of SaaS for the merchants on Shopify, the biggest e-commerce platform in the world, and we continuously keep expanding the line of products across multiple platforms along with all modern technology. Our mission is to become a leading SaaS solution provider with outstanding products that furnish and support customers in diverse industry sectors with best-in-class services.
Responsibilities
  • – Provide immediate on-boarding activities such as installation, configuring and training to new clients as well as thinking outside of the box to provide customers with the solutions that FireApps offers
  • – Contact customers to receive positive feedback and convert into online reviews and testimonials
  • – Direct requests and unresolved issues to the designated resource (Technical Support/Testers/Software Engineers/Product Development) and follow-up until issues have been resolved completely or a workaround is provided.
  • – Work with clients via a CRM tool, use email and live chat to identify opportunities for growth and up-sell/cross-sell customers to higher plan/another product.
Requirements
  • – Able to work rotation per shift, with at least 5 shifts/week during day/night time, weekends and holidays. Choose from some of the shifts below:
  • + Night shifts: 6PM-10PM, 10PM-2AM, 2AM-6AM)
  • + Day shifts: 7AM-11AM, 2PM-6PM
  • – An enthusiastic, energetic, sales oriented and proactive person who works well in a fast-paced, dynamic team environment.
  • – Tech-savvy and eager to learn about technology products
  • – Interpersonal, listening skills
  • – Strong English written/verbal communication skills
  • – Data collection and ordering
  • – Stress tolerance
Benefits
  • – Have opportunity to work with overseas clients, mostly US, Canada and European countries
  • – Join the dynamic, young and friendly projects team who will happily assist you
  • – Attend products/troubleshooting training before working with clients directly
  • – Practice and improve softskill, communication skill, and a chance to be full-time FireApps employee in the future
  • – Additional bonus performance-based monthly
Contacts
  • – Please send us your wonderful resume to careers@firegroup.io
  • – Should you need any further information, kindly please contact us via (+84)28 2229 9989
  • – Visit FireGroup’s website to know more about our life, culture: https://firegroup.io/