Employment Type
Customer Service
Duration of employment

Position: FA - Customer Support (Freelance, Remote)

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FA - Customer Support (Freelance, Remote)
About Us
  • – Established in 2016, FireGroup Technology JSC is a tech company that specializes in web-app solutions for running the business on e-commerce platforms. FireGroup has now become the leading web-app provider, especially on both Shopify and AliExpress platforms.
  • – Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
  • – Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)
  • – Contact customers to receive positive feedback and convert into online reviews and testimonials
  • – Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided.
  • – Student at 1st-3rd year from any college/university
  • – An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment.
  • – Eager to learn about technology products
  • – Interpersonal, listening skills
  • – Strong English written/verbal communication skills
  • – Data collection and ordering
  • – Stress tolerance
  • – Able to work remotely and rotation per shift (4 hours each), with at least 5 night shifts/week during week days, weekends and holidays. Time slots include: 6pm-10pm, 10pm-2am, 2am-6am
  • – Have opportunity to work with overseas clients, mostly US, Canada and European countries
  • – Join the dynamic, young and friendly projects team who will happily assist you
  • – Attend products/troubleshooting training before working with clients directly
  • – Practice and improve softskill, communication skill, and a chance to be full-time FireApps employee in the future
  • – Additional hour salary when working during night time (10pm-6am)
  • – Performance-based review salary after probation, and every next 6 months
  • – Additional bonus performance-based monthly (after probation)
Please send your CV to careers@fireapps.vn or contact us via (028) 222-999-89