Industry
E-commerce

Position: Junior Customer Success Executive

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Position
Junior Customer Success Executive
About Us
  • – Established in 2016, FireGroup Technology JSC is a tech company that specializes in web-app solutions for running the business on e-commerce platforms. FireGroup has now become the leading web-app provider, especially on both Shopify and AliExpress platforms.
  • – Our mission is to solve challenges & problems in the global E-commerce market by using technologies. We are looking for new members who dare to think big and grow bigger.
Description
  • – Provide immediate on-boarding activities such as installation, configuring and training to new clients as well as thinking outside of the box to provide customers with the solutions that FireApps offers
  • – Contact customers to receive positive feedback and convert into online reviews and testimonials
  • – Direct requests and unresolved issues to the designated resource (Technical Support/Testers/Software Engineers/Product Development) and follow-up until issues have been resolved completely or a workaround is provided.
  • – Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, help customers maximise the value with absolute knowledge of the products
  • – Be the customer’s first point of contact. You are their advocate and and work directly with our Product team to help to improve our products (feature requests, improvements, bugs)
  • – Work with clients via online channels, email and live chat to build Customer Success Plans, establishing critical goals and identify opportunities for growth and up-sell/cross-sell customers to higher plan/another product.
  • – Measure and monitor customers achievement of critical and key performance indicators
Requirements
  • – Able to work full-time 6PM – 12PM from Monday to Friday
  • – An enthusiastic, energetic, sales oriented and proactive person who works well in a fast-paced, dynamic team environment.
  • – Tech-savvy and eager to learn about technology products
  • – Educated to degree level or equivalent
  • – Experience selling/communicating functionality or the same field is a plus
  • – Healthy command of English (listening, reading, writing, reading)
  • – Have knowledge about e-commerce and B2B is a plus
  • – Interpersonal, listening skills
  • – Strong written/verbal communication skills
  • – Data collection and ordering
  • – Stress tolerance
  • Benefits
  • – Have the opportunity to work with overseas clients
  • – Join the dynamic, young, and friendly product team
  • – Have a stable career path
  • – Attractive salary, based on skill and experience
  • – 13-month bonus program
  • – Additional bonus performance-based bonus
  • – Regular technical & soft skill training
  • – Providing Free coffee, tea, candy.
  • – Happy events: kick-off, birthday, Moon party
  • – Technical seminar in the company
  • – Support for all sports activities: Football, Yoga,..
  • – Yearly company trip
  • – Salary raises or bonus by work performance per 12 months
  • – Premium PIT insurance package
  • – Premium annual health checkup package
  • – All insurances according to Vietnamese Labor law
Contacts
Please send your CV to careers@fireapps.vn or contact us via (028) 222-99-89