Business Analyst
Ho Chi Minh
Full-time
15/01/2024

FireGroup envisions and strives to make an e-Commerce world where every merchant can succeed a reality. Since founded in 2016, we have specialized in providing a comprehensive portfolio of category-leading SaaS products for the global e-Commerce market, including online store development, store management, sales & marketing automation, and almost every aspect of running an online business.

After almost a decade in the market, we are loved by over 450,000 merchants and enterprises across 175+ countries and highly trusted by our globally renowned partners such as Shopify, BigCommerce, WooCommerce, Google, Meta, Tiktok, and Amazon. To continue empowering more merchants, we always welcome new tech talents who work toward a rewarding career and live by these 4 core values:

  • Growth
  • Trust
  • Embracing Change
  • Customer Centricity

Why to build your career with us

  • Make your impact globally on hundreds of thousands of merchants’ success
  • Develop your skills in a fast-paced and highly competitive SaaS market
  • Create and grow continuously among passionate talents with growth mindsets
Responsibilities
  • Gather information:
    • Assisting users and stakeholders to define requirements and suggest ideas;
    • Synthesizing information, business processes, and system requirements from relevant stakeholders, then categorizing and prioritizing them;
  • Solutions building:
    • Participating in feature design and product roadmap development;
    • Defining solutions meeting the needs of stakeholders and business requirements, oriented towards simplification as much as possible;
  • Documenting:
    • Proficient in writing some main documents for BA: BRD, SRS, FRS, User Stories, Use Case Diagram, Functional Decomposition Diagram, Process Modeling, Wireframe, Prototype;
    • Ensuring that documents and requirements are reliable and useful for the product team and users;
  • Collaboration:
    • Good at eliciting skills to gather as much as possible domain-related information and requirements to build exact solutions meeting their needs;
    • Willing to work with every department with the purpose of developing the best product;
    • Supporting product education for users with the Customer Support Team;
  • Testing and Evaluation:
    • Implementing basic testing tasks (defining testing scenarios, testing, and verifying any bugs or issues);
    • Evaluating solutions;
Qualifications
  • Essential:
    • 1-3 years of experience in relevant positions;
    • Bachelor's degree in business, analytics, statistics, or a related field;
    • Outstanding verbal and written communication skills;
    • Good at working with UML, BPMN, software analysis, design tools, and techniques;
    • Knowledge and understanding, as well as experience in software development;
    • Influenced English skills are required;
    • Good at problem analysis and problem solving skills;
    • Good logical thinking and multi-tasking skills;
  • Desirable:
    • Experience in e-commerce and SaaS is a plus;
    • Formal business analysis qualification (PBA, CBAP, CCBA, etc.) is a plus;
    • Having taken any Business Analysis courses and having worked on this job for a long time is preferred;
    • Easy to adapt and willing to study new knowledge to optimize the work flow and results;
    • Detail-oriented, careful, patient, enthusiastic, and responsible;
Job Benefits

We believe that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.

Featured benefits include:

  • Have opportunity to work with global merchants and join the dynamic, young and friendly project team; stable career path;
  • Attractive salary based on skills and experience; 13th month salary & seniority bonus; Employee’s marriage, maternity bonus; Birthday voucher gift;
  • Annual salary review;
  • PTI Healthcare, annual health check;
  • Regular technical seminar & external/ internal training courses;
  • Providing free coffee, tea & snack;
  • Internal engagement events: Team-building; Town-hall, birthday gift voucher, mid-autumn, new year and kick-off parties, yearly company trip;
  • FireGroup Sports Clubs: Running, Football, Badminton, etc;
  • Laptop/ PC/ Monitor are provided
Contacts

Should you need more information about this job, reach out to us at:

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