Customer Support Freelancer
FireGroup envisions and strives to make an e-Commerce world where every merchant can succeed a reality. Since founded in 2016, we have specialized in providing a comprehensive portfolio of category-leading SaaS products for the global e-Commerce market, including online store development, store management, sales & marketing automation, and almost every aspect of running an online business.
After almost a decade in the market, we are loved by over 450,000 merchants and enterprises across 175+ countries and highly trusted by our globally renowned partners such as Shopify, BigCommerce, WooCommerce, Google, Meta, Tiktok, and Amazon. To continue empowering more merchants, we always welcome new tech talents who work toward a rewarding career and live by our core values.
Why to build your career with us
- Make your impact globally on hundreds of thousands of merchants’ success
- Develop your skills in a fast-paced and highly competitive SaaS market
- Create and grow continuously among passionate talents with growth mindsets
Responsibilities
- Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
- Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)
- Contact customers to receive positive feedback and convert into online reviews and testimonials
- Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided.
Qualifications
- Student at 1st-3rd year from any college/university
- An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment.
- Eager to learn about technology products
- Interpersonal, listening skills
- Strong English written/verbal communication skills
- Data collection and ordering
- Stress tolerance
- Able to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidays
- Night shifts: 6pm-10pm, 10pm-2am, 2am-6am
- Day shifts: 6am-10am, 8am-12pm, 2pm – 6pm
Job Benefits
We believe that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.
Featured benefits include:
- Have opportunity to work with overseas clients, mostly US, Canada and European countries.
- Join the dynamic, young and friendly projects team who will happily assist you.
- Attend products/troubleshooting training before working with clients directly.
- Practice and improve soft skill, communication skill, and a chance to be full-time FireGroup employee in the future.
- Performance-based review salary after probation.
Contacts
Should you need more information about this job, reach out to us at: