AI Chatbot Trainer
ABOUT FIREGROUP TECHNOLOGY
FireGroup envisions and strives to shape a world where e-commerce is easy, effective, and sustainable. Since our founding in 2016, we have specialized in providing a comprehensive portfolio of category-leading SaaS products for the global e-commerce market, including online store development, store management, sales & marketing automation, and almost every aspect of running an online business. After almost a decade in the market, we are loved by over 450,000 merchants and enterprises across 175+ countries and highly trusted by our globally renowned partners such as Shopify, BigCommerce, WooCommerce, Google, Meta, Tiktok, and Amazon.
As we continue on our development path, we relentlessly overcome challenges to develop innovative products that comprehensively and effectively solve problems in e-commerce, making online business easy and sustainable for everyone. Together, we aspire to build a future in which FireGroup emerges as a global leader in e-commerce innovation, offering world-class products trusted by industry experts around the world.
Why to build your career with us
- Make your impact globally on hundreds of thousands of merchants’ success
- Develop your skills in a fast-paced and highly competitive SaaS market
- Create and grow continuously among passionate talents with growth mindsets
Responsibilities
- Continuously update knowledge on technical aspects, product characteristics, and the Shopify platform to create comprehensive product user manuals, customer support documents, and UX content such as user guides, how-to articles and FAQs.
- Develop and maintain content on the Help Center page, ensuring clarity, consistency, and ease of understanding.
- Write user friendly content and create tutorials easy-to-understand user interface in-context text, online help.
- Analyze user feedback and chatbot performance data to identify areas for improvement and implement necessary adjustments.
- Unify format for document system.
- Work with Product Team & Support Team to enhance input source (Help docs).
- Monitor chatbot performance, identify and resolve issues, and conduct regular testing to maintain optimal functionality.
- Create and maintain documentation for AI chatbot processes and procedures.
- Train and support team members in utilizing and maximizing the potential of the AI chatbot.
Qualifications
- Tech-savvy and eager to learn about technology products
- Learn quickly and are passionate about helping others.
- Ability to apply AI tools in the process of brainstorming and content production.
- At least 1 year working experience in Customer Service or the same field
- Healthy command of English (listening, reading, writing, reading)
- Experience in editing and writing, revising content in various formats (articles, blogs, emails, in-app content, ad content, etc.) for different channels.
- Having knowledge in eCommerce products and industries is a plus
(*) Nice to have:
- Proficiency in using content tracking tools such as Google Analytics.
- Proficiency in using WordPress or other CMS platforms.
- Proficiency in using tools such as Canva or Figma.
- Basic knowledge of Marketing and Branding
- Understanding of the SaaS application market and the latest trends
Benefits
- Have opportunity to work with global merchants and join the dynamic, young and friendly project team; stable career path;
- Attractive salary based on skills and experience; 13th month salary & seniority bonus; Employee’s marriage, maternity bonus; Birthday voucher gift;
- Annual salary review;
- PTI Healthcare, annual health check;
- Regular technical seminar & external/ internal training courses;
- Providing free coffee, tea & snack;
- Internal engagement events: Teambuilding; Town-hall, birthday gift voucher, mid-autumn, new year and kick-off parties, yearly company trip;
- FireGroup Sports Clubs: Running, Football, Badminton, etc;
- Laptop/ PC/ Monitor are provided.
Contacts
Should you need more information about this job, reach out to us at: