IT Helpdesk Technician
FIREGROUP AT A GLANCE
Founded in 2016 in Vietnam, FireGroup Technology is committed to building world-class SaaS products that make a global impact on e-commerce. From the outset, we envisioned a world where running an online business is easy, effective, and sustainable, and we have been bringing that vision to life for nearly a decade.
Our portfolio includes TrueProfit, Transcy, OneMobile, OneLoyalty, Zopi, Promer, Ali Reviews. Trusted by more than 450,000 merchants in over 175 countries and recognized by global leaders such as Shopify, Google, Meta, TikTok, and Amazon, FireGroup is proud to elevate Vietnamese innovation onto the world stage.
Why build your career with FireGroup
- Make a Global Impact: Contribute to products trusted by merchants worldwide and help solve real challenges that transform e-commerce.
- Build with an AI-first Mindset: Use AI as your daily co-pilot to make smarter decisions and accelerate problem-solving at scale.
- Unleash Your Potential: Fast-track your growth with career mobility, diverse learning resources, and an agile environment that empowers bold thinkers.
In a culture that connects us as a whole
What truly defines us is not only our technology but also our people, guided by our seven core values of Courage, Creativity, Growth, Teamwork, Ownership, Trust, and Empathy. At FireGroup, work is more than a job; it is a legacy in the making. We move with speed to solve meaningful challenges, and every Firer is encouraged to dream boldly, lead with courage, and create impact that endures.
Discover how our values come to life in every team and product we build on our culture page.
Responsibilities
- Maintaining IT Operations: Ensure the organization operates smoothly and efficiently by maintaining IT activities such as applications, email systems, wireless networks, hardware, software, cameras, and related tools.
- User Support: Take primary responsibility for guiding and installing user devices, ensuring that company systems and equipment are used efficiently and conveniently. Handle and resolve issues related to devices, accounts, networks, and more.
- System Infrastructure Management: Manage and support IT infrastructure, including network (Wi-Fi), physical servers.
- Linux Administration: Utilize and administer Linux systems to ensure stability and performance across the organization's IT infrastructure.
- Performing Hardware and Software Upgrades: Ensure that the company’s systems, software, and computer configurations are consistently upgraded.
- DevOps Support: Collaborate with DevOps teams to facilitate smooth software development and deployment processes.
- VPN Management: Set up, manage, and support VPN systems for company employees.
- Sourcing and Working with Suppliers: Identify and engage with suppliers based on the company's pricing regulations & Coordinate with suppliers to find the most optimal solutions.
- Service Level Agreements (SLAs): Be familiar with SLAs and ensure proper response times in handling IT requests and issues.
- Participating in Help Desk Projects: Participate in Helpdesk team projects and ensure they are completed on time and meet specified requirements.
Qualifications
- 1-3 years Helpdesk technician experience.
- Working knowledge of the following technologies: Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, JAMF, and Airwatch.
- Experience with Linux system administration and network infrastructure, including Wi-Fi management.
- Highly motivated with a positive attitude and excellent customer service skills.
- Familiarity with writing technical documentation.
- Understands ticket process, workflow and queue management.
- Ability to work independently and within a team environment.
- Ability to prioritize and address multiple tasks in a dynamic and high-paced work environment.
Job Benefits
We believe that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.
Featured benefits include:
- Have opportunity to work with global merchants and join the dynamic, young and friendly project team; stable career path;
- Attractive salary based on skills and experience; 13th month salary & seniority bonus; Employee’s marriage, maternity bonus; Birthday voucher gift;
- Annual salary review;
- PTI Healthcare, annual health check;
- Regular technical seminar & external/ internal training courses;
- Providing free coffee, tea & snack;
- Internal engagement events: Team-building; Town-hall, birthday gift voucher, mid-autumn, new year and kick-off parties, yearly company trip;
- FireGroup Sports Clubs: Running, Football, Badminton, etc;
- Laptop/ PC/ Monitor are provided.
Contacts
Should you need more information about this job, reach out to us at: