Product Content Intern
ABOUT FIREGROUP TECHNOLOGY
FireGroup envisions and strives to shape a world where e-commerce is easy, effective, and sustainable. Since our founding in 2016, we have specialized in providing a comprehensive portfolio of category-leading SaaS products for the global e-commerce market, including online store development, store management, sales & marketing automation, and almost every aspect of running an online business. After almost a decade in the market, we are loved by over 450,000 merchants and enterprises across 175+ countries and highly trusted by our globally renowned partners such as Shopify, BigCommerce, WooCommerce, Google, Meta, Tiktok, and Amazon.
As we continue on our development path, we relentlessly overcome challenges to develop innovative products that comprehensively and effectively solve problems in e-commerce, making online business easy and sustainable for everyone. Together, we aspire to build a future in which FireGroup emerges as a global leader in e-commerce innovation, offering world-class products trusted by industry experts around the world.
Why to build your career with us
- Make your impact globally on hundreds of thousands of merchants’ success
- Develop your skills in a fast-paced and highly competitive SaaS market
- Create and grow continuously among passionate talents with growth mindsets
Responsibilities
Content Design & Prompting Support
- Assist in crafting clear, concise, and user-friendly content across platforms and user touchpoints.
- Help write and refine microcopy, including interface text, tooltips, error messages, and onboarding content.
- Test and evaluate AI-generated prompts across apps and features, identifying content gaps and output issues.
Research & Documentation
- Support follow-up with user feedback and journey data to identify content improvement opportunities.
- Stay informed about product features and assist in updating internal documentation and content libraries.
Collaboration & Learning
- Work closely with product designers, prompt engineers, data scientists, developers, and senior product content.
- Learn and apply best practices in UX writing, technical documentation, and AI prompt evaluation.
Qualifications
Required:
- Strong writing skills in English with the ability to communicate clearly and logically.
- Some hands-on experience with digital products and AI tools, and interest in UX writing.
- Basic understanding of UX/UI concepts and product workflows.
- Proactive, curious, and eager to learn in a fast-paced product environment.
Bonus:
- Familiarity with tools like Figma and Google Workspace.
- Exposure to documentation platforms such as Confluence or Notion.
- Interest in e-commerce, AI tools, or product design.
Benefits
- Mentorship from experienced product content, AI prompting, and UX professionals.
- Hands-on experience contributing to real-world AI product features and content workflows.
- Insights into how content impacts product usability and user satisfaction.
- Internship allowance.
Contacts
Should you need more information about this job, reach out to us at: