• Gather requirements from stakeholders by participating in discussions and brainstorming sessions, ensuring the final product aligns with the clarified issues.
• Act as a consultant and propose content design solutions for the product.
• Analyze Empathy Maps and User Journeys of target users to uncover insights and behavioral patterns.
• Apply industry trends, emerging technologies, and widely adopted UX writing methodologies.
• Develop an appropriate tone of voice tailored to the target audience of the researched market.
• Collect user behavior data to support decision-making and measure results.
• Conduct research activities such as surveys and customer interviews to evaluate product usability, identify content-related pain points, and refine content approaches accordingly.
• Support the development of Information Architecture (IA), User Flows, Wireframes, ensuring a logical information structure for seamless navigation, following the designated design direction within assigned tasks or small-to-medium projects.
• Design labels, buttons, menus, error messages, tooltips, notifications, etc., ensuring clarity and consistency across the product.
• Choose precise terminology and assist in structuring and organizing content within the product interface to facilitate intuitive navigation and information flow for users.
• Identify areas for improvement, inconsistencies, or redundant elements in language and messaging and make necessary adjustments.
• Manage in-app content systems.
• Create component alignment to maintain content consistency and clarity within the app.
• Regularly update and adhere to content guidelines within the applied design systems.
• Adapt content into different languages to serve a diverse customer base, ensuring localization aligns with the language and cultural context of the target audience.
• Continuously update knowledge about product technicalities and the Shopify platform to ensure content accurately conveys information to customers.
• Collaborate with UX Designers, Product Managers, and Scrum Teams to craft and define product feature content.
• Write and update customer guides consistently, ensuring uniformity in content creation and maintenance across the product.
• Ensure all content is clear, user-friendly, and easily accessible.
• Provide input for refining and enhancing the brand voice/communication style guide when needed.
• Participate in process improvement meetings.
• Contribute to workflow optimization based on assigned tasks.
• Suggest necessary training programs to develop skills and expertise.

• At least 2 years of experience in content creation (Content Marketing, UX Writing, Technical Writing, etc.).
• Strong writing and reading comprehension skills.
• Proficiency in English is preferred.
• IELTS 6.5+ or equivalent certification (not mandatory).
• Understanding of Agile product design processes.
• UX knowledge: Understanding key factors that impact user experience, such as psychology and user behavior.
• Knowledge of language principles, grammar rules, and writing conventions.
• Familiarity with content design principles for web and mobile applications.
• Understanding of product functionality and the eCommerce industry.
• Ability to communicate content in a clear, user-friendly manner, aligning with brand tone & voice.
• Ensure consistency in language, grammar, and tone across all communication channels.
• Basic proficiency in Figma to input content into UI designs.
• Basic knowledge of user behavior tracking tools such as Hotjar, UXCam, Clarity, Amplitude, and Google Analytics (GA).

We believe that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.

Featured benefits include:

• Have opportunity to work with global merchants and join the dynamic, young and friendly project team; stable career path;
• Attractive salary based on skills and experience; 13th month salary & seniority bonus; Employee’s marriage, maternity bonus; Birthday voucher gift;
• Annual salary review;
• PTI Healthcare, annual health check;
• Regular technical seminar & external/ internal training courses;
• Providing free coffee, tea & snack;
• Internal engagement events: Team-building; Town-hall, birthday gift voucher, mid-autumn, new year and kick-off parties, yearly company trip;
• FireGroup Sports Clubs: Running, Football, Badminton, etc;
• Laptop/ PC/ Monitor are provided.