We are looking for a Social Community Management to grow, engage, and manage our online communities on platforms such as Facebook Groups, Discord, Reddit, Telegram, and various Ecommerce/Dropshipping forums.

• Community Growth & Engagement: Build, expand, and maintain active communities, ensuring high engagement and user retention.
• User Interaction & Support: Proactively respond to user queries, assist customers with product usage, and address feedback from the community.
• Content Creation & Engagement Activities: Work with the Content team to create engaging posts, memes, polls, case studies, live streams, and giveaways.
• Event & Campaign Management: Plan and execute community events such as webinars, AMAs, and Ecommerce/Dropshipping challenges.
• Performance Monitoring & Analytics: Track key metrics like user participation, engagement rates, and retention, and propose improvements.
• Ambassador & VIP Program Development: Establish loyalty programs and encourage user-generated content (UGC).

✔ Experience:

• At least 2 years of experience in Community Management, Social Media Management, or Customer Success.
• Previous experience in SaaS, Ecommerce, or Dropshipping is an advantage.

✔ Skills:

• Proficiency in managing communities on Facebook Groups, Discord, Reddit, and Telegram, etc.
• Strong content creation skills, with an ability to generate high-engagement content.
• Experience in organizing events, giveaways, and loyalty programs.
• Familiarity with tools like Meta Business Suite, Google Analytics, Discord bots for tracking and optimization.
• Good English communication skills (experience managing international communities is a plus).

✔ Mindset & Approach:

• Proactive, creative, and able to work independently.
• Strong understanding of Ecommerce/Dropshipping user behavior and content trends.
• Strategic thinker with problem-solving skills.
• Willing to learn new tools and keep up with industry trends.

We believe that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.

Featured benefits include:

• Have opportunity to work with global merchants and join the dynamic, young and friendly project team; stable career path;
• Attractive salary based on skills and experience; 13th month salary & seniority bonus; Employee’s marriage, maternity bonus; Birthday voucher gift;
• Annual salary review;
• PTI Healthcare, annual health check;
• Regular technical seminar & external/ internal training courses;
• Providing free coffee, tea & snack;
• Internal engagement events: Team-building; Town-hall, birthday gift voucher, mid-autumn, new year and kick-off parties, yearly company trip;
• FireGroup Sports Clubs: Running, Football, Badminton, etc;
• Laptop/ PC/ Monitor are provided.